COMMON QUESTIONS

Frequently Asked Questions

1. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also offer alternative payment options like Afterpay and Klarna for those who prefer to pay in installments.

2. How do I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website. Please allow 24-48 hours for the tracking information to update.

3. Do you ship internationally?

Yes, we ship worldwide! International shipping rates and times vary based on your location. Please refer to our Shipping Policy for more details.

4. How long does it take to receive my order?

• Domestic Orders: Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
• International Orders: Standard shipping usually takes 10-15 business days, and express shipping takes 5-7 business days. Processing times are additional and are usually 1-3 business days.

5. What is your return policy?

We want you to love your purchase! If you’re not completely satisfied, you can return your items within 30 days of receiving your order for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns & Exchanges page for detailed instructions.

6. How do I make a return or exchange?

To initiate a return or exchange, please contact our customer support at [insert contact email] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your items back to us.

7. What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! If you receive a damaged or incorrect item, please contact us at [insert contact email] within 7 days of receiving your order. We’ll arrange for a replacement or a full refund, including any shipping costs.

8. Can I change or cancel my order after it’s been placed?

We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact us as soon as possible at [insert contact email]. While we can’t guarantee changes, we’ll do our best to accommodate your request.

9. Do you offer discounts or promotions?

Yes! We frequently run promotions and offer exclusive discounts to our newsletter subscribers. Be sure to sign up for our mailing list and follow us on social media to stay updated on the latest deals.

10. How do I contact customer support?

You can reach our customer support team via email at [insert contact email] or through our contact form on the website. We aim to respond within 24-48 hours.

11. Are your products true to size?

Our products are designed to fit true to size. We recommend checking the size chart available on each product page for specific measurements to ensure the best fit. If you have any questions about sizing, feel free to contact us!

12. What if an item is out of stock?

If an item you love is out of stock, you can sign up for email notifications on the product page. We’ll notify you as soon as the item is back in stock.